Shipping & Returns

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Collections Local Deliveries England & Wales Scotland
Other Areas **Signing for goods** Postal Deliveries Returns

Collections: All goods are available for collection from our warehouses in Elmswell, nr. Bury St Edmunds in Suffolk. We would prefer if orders could be phoned through prior to collection in order that we are able to ensure stock availability and have all paperwork prepared. There is NO minimum order value for orders collected. To arrange for a collection, please phone 01359 242116.

Local Deliveries: For all deliveries within our own delivery zone (Suffolk, Cambridgeshire*, North Essex, and Norfolk*) carriage is FREE on all orders over £30.00 net of vat, or £50 if one of the postcodes detailed below. We do not have set delivery days but aim to deliver 90% of all local zone deliveries within 1 to 3 days on stock items, bespoke or ordered in goods will be subject to lead times depending on the product, you will be advised at time ordering. There is always the option to have goods placed on an overnight carrier if required but this will be at extra cost and chargeable. (* Certain parts of North Norfolk and Cambridgeshire, most notably Peterborough, Kings Lynn, Wisbech, fall outside of our regular runs, in these instances we reserve the right to send the goods by outside carrier and charge standard carriage charges as below).

Postcodes to which the £50 minimum order value applies are as follows: NR10 to NR12, & NR21 to NR29. Norfolk PE codes are likewise affected, PE30 to PE33 and PE35 & PE36

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Very Important, please read first.

Signing for goods: Our carriers will NOT leave goods unsigned for. We cannot send goods unless there will be someone to sign for them on delivery. We are more than happy to have the goods shipped to an alternative address from the billing address, let's say your place of work for example. If you are not in when the goods are delivered you will be left a card notifying you that a delivery attempt was made, you will have to contact your nearest depot of our carrier within 48 hours. If you do not then the goods are returned to us and we will charge you for the return costs. Once goods are in transit they can only be re-routed at extra cost.

Non Local Deliveries, England and Wales: Goods are normally shipped the same working day, this obviously only applies to account customers and credit card transactions, orders will need to be placed before our carriers collection time (2:30pm). Customers paying by cheque against pro-forma invoices will have their goods shipped following receipt or clearance of funds.

Delivery options will depend on the order weight and your delivery address. In the majority of cases we will despatch goods using an ‘overnight’ service, for the vast majority of consignments this will mean next day delivery, however, this is not guaranteed. Consignments over 50kg packed weight will default to a 3 day service, this can of course be upgraded for an extra charge.

Carriage Charge: Carriage is charged at £8.95 per consignment, orders over £150 net. of vat and carriage are FREE**

** Many carriers are now sticking to very strict rules about the carriage of large and bulky items, unfortunately packaging materials like bubble film and loose fill fall foul of their charging policies. We are currently unable to offer these items for delivery by outside couriers unless it is by pallet freight. Please contact the sales office for information on options available.

The above charge relates to orders of goods at the published prices on the website, if you have negotiated special pricing, a separate carriage charge relating to your particular order may apply.

For AM deliveries or Saturday deliveries please phone for pricing.

**Due to the bulky nature of packaging materials in general, we do reserve the right to decline orders where, due to location or availability of local carriers or otherwise, the cost of sending the goods exceeds the value of the goods themselves. This caveat in particular applies to bubble film and loose fill materials where carriers may choose to ‘bulk’ the goods being sent. We will on larger orders of particularly bulky products split the order into smaller parts, you will still only be charged for the one consignment cost but your delivery will be spread.

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Non Local Deliveries, Scotland: Goods are normally shipped the same working day, this obviously only applies to account customers and credit card transactions, orders will need to be placed before our carriers collection time (2:30pm). Customers paying by cheque against pro-forma invoices will have their goods shipped following receipt or clearance of funds.

Delivery options will depend on the order weight and your delivery address. In the majority of cases we will despatch goods using a standard overnight service.

Carriage Charge: Carriage is charged at £8.95 per consignment, orders over £175 net. of vat and carriage are FREE**

** Many carriers are now sticking to very strict rules about the carriage of large and bulky items, unfortunately packaging materials like bubble film and loose fill fall foul of their charging policies. We are currently unable to offer these items for delivery by outside couriers unless it is by pallet freight. Please contact the sales office for information on options available.

Highlands carriage charge: Please phone office for quotation.

AB31-AB38, AB40–AB56, HS, IV1–IV28, IV30–IV32, IV36, IV40, IV41–49, IV51, IV55–IV56, IV53-IV54, IV63, KW1-KW14, KW15–KW17, KA27–KA28,  PA20, PA21-PA38, PA41–PA49, PA60–PA78, PH4-PH41, PH42-PH44, PH49-PH50,  ZE,

The above charge relates to orders of goods at the published prices on the website, if you have negotiated special pricing, a separate carriage charge relating to your particular order may apply.

For Next Day, AM deliveries or Saturday deliveries please phone for pricing.

**Due to the bulky nature of packaging materials in general, we do reserve the right to decline orders where, due to location or availability of local carriers or otherwise, the cost of sending the goods exceeds the value of the goods themselves. This caveat in particular applies to bubble film and loose fill materials where carriers may choose to ‘bulk’ the goods being sent. Where we can we will on larger orders of particularly bulky products split the order into smaller parts, you will still only be charged for the one consignment cost but your delivery will be spread.

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Channel Islands, Northern Ireland, Isle of Man and all other areas not covered by the above, please phone and we will be happy to quote.

Signing for Goods: When goods arrive it is ESSENTIAL that you check them thoroughly, if a pack is damaged or there appears to be items missing you MUST SIGN THE PAPERWORK ACCORDINGLY, we cannot be held responsible for shortages or damaged goods that have been signed for in full and as in good condition. I know that sometimes the drivers of the carrier companies seem to be in a hurry but do not be bullied, these are your goods and they should be delivered to you, as you would want.

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Postal Deliveries: Packaging materials do for the most part tend to be fairly heavy and even a single pack of paper bags can weigh several kilos. If we are able to send small items by post we will do so and the cost saving will be passed directly on to you the customer, however there are not many items that prove suitable for this despatch method.

We cannot be held responsible for any postal or courier delays beyond our control.

Returns: In the event of a product being faulty by nature of poor manufacture or incorrect goods having been supplied we will be happy to exchange the item or refund the invoice in full. If the goods have been supplied as ordered but simply prove unsuitable or no longer required, we will be happy to refund the invoice less the carriage costs, the customer will be responsible for the cost of returning the goods as well as ensuring that the goods are returned in their original packaging and suitable for resale. We will notify you when we are in receipt of the item at our premises. A refund will be issued for returned items within 14 days of receipt of goods. We strongly recommend that if you are returning goods you send them by Recorded Delivery or carrier in order to obtain a proof of postage.

Nothing in these statements affects your statutory rights. 

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